Privacy policy

Last updated: October 13, 2025

Looc operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as the customer, with a personalized shopping experience (the “Services”). Looc is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.

What personal data do we collect or process?

When we use the term “personal data,” we refer to information that identifies you or another individual or can be directly associated with you. Personal data does not include information that is collected anonymously or has been anonymized so that it cannot identify or be associated with you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact details including name, postal address, billing address, shipping address, telephone number, and email address.
  • Financial data including credit/debit card numbers, financial account numbers, payment card information, transaction details, payment method, payment confirmations, and other payment details.
  • Account information including username, password, security questions, settings, and preferences.
  • Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us including information you provide when contacting us (e.g., customer support inquiries).
  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you: when you create an account, access or use the Services, communicate with us, or otherwise provide your personal data.
  • Automatically through the Services: including through your device, when using our Services or visiting our website, and via cookies and similar technologies.
  • From our service providers: when they process or collect data on our behalf.
  • From our partners and other third parties.

How do we use your personal data?

Depending on how you interact with us, we may use personal data for the following purposes:

  • Providing, customizing, and improving the Services
    We use your data to provide the Services, including fulfilling contracts, processing payments, handling orders, saving preferences, sending account notifications, managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews, and personalizing your experience (e.g., product recommendations).
  • Marketing and advertising
    We may send marketing communications via email, SMS, or mail and show you advertisements based on your activity, including previous purchases or items in your cart.
  • Security and fraud prevention
    We use your data to authenticate accounts, ensure secure transactions, detect and prevent fraud or malicious activity, and protect our Services and users. You are responsible for keeping your login credentials secure.
  • Communication with you
    We use your data to provide customer support, respond to inquiries, and maintain our relationship with you.
  • Legal reasons
    We may use your data to comply with laws, respond to legal requests, investigate disputes, enforce policies, and protect rights and safety.

How do we share personal data?

We may share your personal data with third parties under certain circumstances:

  • With Shopify and service providers acting on our behalf (e.g., IT services, payment processing, analytics, customer support, shipping).
  • With business and marketing partners who provide advertising and marketing services.
  • When you request or consent to sharing (e.g., for deliveries or social media integrations).
  • Within our corporate group or affiliates.
  • In connection with legal obligations, business transactions (e.g., mergers), or enforcement of policies.

Relationship with Shopify

The Services are hosted by Shopify, which processes your personal data to provide and improve the Services. Data you submit may be transferred internationally. Shopify may also use data from interactions across different merchants to enhance services. Shopify is responsible for handling such data and responding to your rights requests. For more details, refer to Shopify’s Privacy Policy.

Third-party websites and links

The Services may contain links to third-party websites. We are not responsible for their privacy or security practices. Information shared publicly or on third-party platforms may be visible to others without restriction.

Children’s data

The Services are not intended for children. We do not knowingly collect personal data from minors. Parents or guardians may request deletion of such data. As of this policy’s effective date, we do not knowingly “sell” or “share” data of individuals under 16.

Security and data retention

No system is completely secure. Data transmission may carry risks. We recommend avoiding insecure channels for sensitive data.

We retain personal data as long as necessary for providing Services, fulfilling legal obligations, resolving disputes, and enforcing agreements.

Your rights and choices

Depending on your location, you may have rights including:

  • Access to your data
  • Deletion of your data
  • Correction of inaccurate data
  • Data portability
  • Opt-out of targeted advertising or data sharing

You may also manage communication preferences (e.g., unsubscribe from marketing emails).

If you are in the UK or EEA, you may also have:

  • The right to restrict or object to processing
  • The right to withdraw consent

You can exercise these rights via the Services or by contacting us.

Complaints

If you have complaints about how we process your data, contact us. You may also lodge a complaint with your local data protection authority.

International transfers

Your data may be transferred and processed outside your country. Where required, we rely on approved mechanisms such as Standard Contractual Clauses unless adequate protection exists.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this website with a revised “Last updated” date.

Contact

If you have questions or wish to exercise your rights, contact us by phone, email at shbusiness.ngs@gmail.com, or by mail at:

Looc

Norimatt 3
4242 Laufen
Switzerland

For the purposes of data protection laws, we are the data controller of your personal data.